Customer Terms of Service

1. About these Terms

1.1 Who you are contracting with

These Terms of Service (Terms) form a binding agreement between you and QLD Property Hub Pty Ltd (ABN 68 696 065 568) (QLD Property Hub, we, us, our), operator of the website at qldpropertyhub.com.au (the Website) and supplier of the products described in clause 3.

1.2 Acceptance

By placing an order, creating an account, or using the Website, you agree to these Terms. If you are ordering on behalf of another person — for example, a real estate agent ordering for a seller client, or an employee ordering for a business — you warrant that you have authority to bind that person, and "you" includes them.

1.3 Documents forming part of this agreement

These Terms incorporate the Seller Disclosure Pack Service Terms, the Due Diligence Report Terms of Supply, the Refunds, Cancellations and Turnaround Policy, the Privacy Policy, the Data Storage, Location and Retention Policy, the Cookie and Tracking Technologies Policy and the Complaints and Dispute Resolution Policy. Where a product-specific document conflicts with these Terms in relation to that product, the product-specific document prevails.

1.4 Changes

We may amend these Terms. A material change is notified by email or by notice on the Website at least 14 days before it takes effect, and does not apply to an order already accepted.

2. What we are, and what we are not

2.1 We are a document preparation and search service

QLD Property Hub collects information from you, obtains searches and certificates from government registries, local authorities, body corporate managers and other sources, assembles those materials into a pack, and arranges an independent legal review of the pack before it is delivered.

2.2 We are not a law practice

QLD Property Hub Pty Ltd is not a law practice and is not permitted to provide legal services. Nothing we say or supply is legal advice, and no solicitor–client relationship arises between you and QLD Property Hub.

2.3 The legal review is performed by Oracle Law

The Form 2 Seller Disclosure Statement and supporting documents in each disclosure pack are reviewed and signed off by Oracle Law (ABN 38 983 357 843), an independent Queensland law practice. Where Oracle Law provides legal services in connection with your pack, it does so on its own account and under its own terms of engagement, and its professional indemnity insurance responds to claims about that legal work. QLD Property Hub is not responsible for the professional judgement of Oracle Law, and Oracle Law is not responsible for our non-legal services.

2.4 The Due Diligence Report is compiled by Home Snoop

The Due Diligence Report is compiled by Home Snoop from third-party and government data sources and is supplied to you under the QLD Property Hub brand. Its terms are set out in the Due Diligence Report Terms of Supply.

2.5 Your obligations under the law remain yours

Under the seller disclosure regime in the Property Law Act 2023 (Qld), which commenced on 1 August 2025, the obligation to give a compliant seller disclosure statement and the prescribed certificates to a buyer, before the buyer signs the contract, rests on the seller. We prepare and deliver documents to help you meet that obligation. We do not give them to the buyer on your behalf unless you instruct us in writing, and we cannot assume your statutory obligation.

3. What we sell

Product	Price (excl. GST)	Summary
Seller Disclosure Report — Residential / Commercial	$790	Form 2, prescribed certificates and searches for a freehold property not in a community titles scheme
Seller Disclosure Report — Body Corporate	$980	As above, plus the body corporate certificate (Form 33 or 34) and community management statement
Due Diligence Report	$29	Standalone property background report compiled by Home Snoop

Prices are in Australian dollars and exclusive of GST unless stated otherwise. GST is payable in addition. We may change prices at any time; the price that applies to your order is the price displayed when you place it.

4. Orders

4.1 How an order is formed

Your order is an offer to purchase. A contract is formed when we send you an order confirmation. We may decline an order, including where we cannot obtain the required searches, where the property or transaction falls outside the products we supply, or where information you have given appears inaccurate.

4.2 Information you must provide

You must give us complete and accurate information about the property, the seller, and any matter affecting the property. Our work product is only as accurate as the information you supply and the third-party sources we search. You must respond promptly to our requests for further information or documents.

4.3 Turnaround

We aim to deliver a disclosure pack within 24 to 72 hours, measured from the time we have received everything we need from you and from third parties. That is a target, not a guarantee. Delays by a registry, local authority, body corporate manager or the Australian Taxation Office are outside our control. Do not sign a contract of sale, or commit to a settlement date, in reliance on a delivery time we have not confirmed in writing.

5. Payment

Payment is due at the time of order unless we have agreed account terms with you in writing. Payments are processed by a third-party payment provider; we do not store complete card numbers. Where account terms apply, invoices are payable within the period stated on the invoice, and we may suspend the supply of further products while an invoice is overdue.

6. Accuracy, and what we do and do not warrant

6.1 What we warrant

We warrant that we will perform our services with due care and skill, that we will obtain the searches and certificates described in the product you purchased, and that the pack will be reviewed by Oracle Law before delivery.

6.2 What we do not warrant

To the extent permitted by law and subject to clause 8, we do not warrant:

• the accuracy or completeness of information you or your agent supplied to us;

• the accuracy, completeness or currency of information obtained from a government registry, local authority, body corporate, body corporate manager, the Australian Taxation Office or any other third party;

• that a buyer will not seek to terminate a contract, or that a court or tribunal will reach a particular view about the sufficiency of a disclosure statement; or

• that a report will identify every matter affecting a property.

6.3 The buyer's termination right

You should understand that under the Property Law Act 2023 (Qld) a buyer may terminate a contract before settlement where a compliant disclosure statement and prescribed certificates were not given before the buyer signed, or where what was given was inaccurate or incomplete about a material matter that the buyer did not know about and would have prevented the purchase. Because that risk turns substantially on the accuracy of the information you give us, you must review the completed pack carefully before you give it to a buyer.

7. Your responsibilities before you use the pack

Before giving a disclosure statement to a buyer you must: read the completed pack; check that the property details, seller details and answers reflect your actual knowledge of the property; tell us promptly about any error or omission; and give the statement and all prescribed certificates to the buyer before the buyer signs the contract. If you are unsure about anything in the pack, obtain your own legal advice.

8. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded, including that they will be supplied with due care and skill. Where our liability for failing to comply with a consumer guarantee may lawfully be limited, it is limited, at our election, to supplying the services again or paying the cost of having them supplied again.

9. Limitation of liability

9.1 Excluded loss

To the maximum extent permitted by law and subject to clause 8, we are not liable for indirect or consequential loss, or for loss of profit, revenue, opportunity, sale price, or the loss of a sale or a buyer, however arising.

9.2 Cap

To the maximum extent permitted by law and subject to clause 8, our aggregate liability in connection with a product is limited to the greater of the amount you paid us for that product and AUD $2,000.

9.3 Claims about the legal review

A claim about the legal review of a pack is a claim against Oracle Law, and is covered by that firm's professional indemnity insurance rather than by us. We will provide reasonable assistance in directing such a claim to Oracle Law.

9.4 Contribution

Our liability is reduced to the extent that your act, omission or inaccurate information caused or contributed to the loss.

10. Indemnity

You indemnify us against any claim, loss or cost arising from information you gave us that was false, misleading, incomplete or out of date, from your use of a product for a purpose it was not supplied for, or from your breach of these Terms. This indemnity is reduced to the extent the loss was caused or contributed to by us.

11. Intellectual property

We own or license all intellectual property in the Website, our templates, our systems and our reports. On payment in full you receive a non-exclusive, non-transferable licence to use the pack or report you purchased for the transaction it was prepared for. You must not resell it, publish it, or supply it to another person for their own transaction, other than giving it to a buyer, prospective buyer, agent or adviser in connection with that transaction.

12. Acceptable use of the Website

You must not attempt to gain unauthorised access to the Website or any account, interfere with its operation or security, scrape or bulk-extract its content, upload malicious code, or use the Website to breach any law. We may suspend or terminate access where we reasonably suspect misuse.

13. Suspension and termination

We may suspend or terminate your account or refuse further orders where you breach these Terms, where an invoice is overdue, or where we reasonably suspect fraud or unlawful conduct. Termination does not affect an order already accepted or any accrued right.

14. Complaints

Complaints are handled under the Complaints and Dispute Resolution Policy. You may also contact the Office of Fair Trading Queensland. A complaint about the conduct of a law practice may be made to the Queensland Legal Services Commission.

15. General

These Terms are governed by the laws of Queensland, Australia, and each party submits to the non-exclusive jurisdiction of its courts. If a provision is invalid it is read down or severed. A right is waived only in writing. You may not assign these Terms without our consent; we may assign to a related body corporate or on a sale of our business. These Terms are the entire agreement between us about their subject matter, and nothing limits liability for fraud or for misleading or deceptive conduct.

16. Contact us

QLD Property Hub Pty Ltd (ABN 68 696 065 568)

Email: admin@qldpropertyhub.com.au

Phone: 1300 794 938

QLD Property Hub Pty Ltd (ABN 68 696 065 568) is not a law practice and does not provide legal advice. Legal review of seller disclosure packs is performed by Oracle Law, an independent Queensland law practice. Nothing in this document is legal advice or a substitute for advice from your own solicitor.